Software

Whether you are looking to upgrade to Windows 10, want to move to a new version of Office or want to get in to photo or video editing, we can supply and install a wide range of software products from many different vendors.

Operating System Upgrades

Whether you are running a Mac or a PC there comes a time when it’s good to update to the latest Operating System (as long as your system will support it). Manufacturers continually work to improve their software buy introducing new features and also fixing any little bugs or anomalies as well as improving compatibility with new technologies.

@home IT can help you to check that your hardware will be compatible with an upgrade, supply the relevant software and then complete the upgrade process for you, including backing up your system first to ensure nothing is lost!

 Office Applications

Most people will want to produce some form of document, spreadsheet or presentation on their system and the best package to use is Microsoft Office (available for PC and Mac). Microsoft Office is available as packaged software (purchased outright) and also as an annual subscription, which offers some additional features. Contact us to see which package and purchase model would suit you best.

 Anti-virus software

It is important that all your devices are installed with suitable, up to date anti-virus software. Look for a package that protects against different avenues of attack – email, web browsing, file access. Many packages these days come in bundles so for 1 subscription you can protect a range of devices. Check out Bullguard Security Suite pro which offers all round protection with a choice of subscription lengths and the number of devices to be protected. Click the banner below to get a free trial!

Photo and Video Editing

If you are a budding David Bailey or Martin Scorsese then you need the right software package on your PC or laptop to ensure your pictures are presented perfectly and your videos are crisp and clear, with added sound effects and graphics! We can supply and install all sorts of video and photo editing packages including Final Cut Pro, Photoshop and the Adobe Creative Suite

Whatever your requirements, contact our friendly team today for help and advice.

Security Software

It is important that your home PC, laptop, tablet, mobile phone and wireless networks are all protected from hackers, viruses and malware.

Not only do you want to protect your data and personal information from prying eyes but you don’t want your systems to be hijacked for spammers or your identity stolen.

Viruses and malware can at the least be annoying and slow your PC down and at worst can delete or encrypt data that cannot be recovered without paying the perpetrators vast sums of money.

In addition, you want to make sure your children are protected when they are surfing the web, using the PC and as they get involved with Social media.

There are a range of hardware and software solutions available to help protect all of your devices and family members.

Anti-virus software

The first important step is to ensure all your devices are installed with suitable, up to date anti-virus software. Look for a package that protects against different avenues of attack – email, web browsing, file access. many packages these days come in bundles so for 1 subscription you can protect a range of devices. Check out Bullguard Security Suite pro which offers all round protection with a choice of subscription lengths and the number of devices to be protected. Click the banner below to get a free trial!

Parental Control

More and more children are using the Internet and Social media, and from a younger age too. But how can you be sure that whilst innocently researching school projects or chatting to their friends, that they are not finding inappropriate content or leaving themselves vulnerable to strangers? There are a number of software packages that can help you to block certain sites or content, some free, some included with Anti-virus packages and some stand alone software.

If you fear your children are more clever than you (and lets be honest, kids always like to outsmart their parents!) then there are other solutions available which can automatically block Internet access after certain hours and block content and sites from a central location. These will also apply to other devices such as X-Box and tablets too.

Please contact us for more information.

Tablets

Tablet computers offer the ultimate in flexibility and mobility for users.

Whether you want a simple e-reader, something to surf the web and catch up on Facebook or a full Windows device, we can source a tablet computer for your needs, add any additional software or accessories and get everything set up for you.

It should be remembered that tablets are not laptop replacements. The amount of storage they have is limited and the only keyboard is via onscreen touch (unless you add an external keyboard device).

That said, they can be invaluable for people that travel a lot or want something to keep the kids (or you) amused!

Another option are the combined units where either the screen can be flipped round on top of the keyboard or the screen completely detached from the keyboard for use as a tablet.

There are many different options available.  To discuss your requirements and for further details or options, please contact us.

Laptops

Looking for a new computer or laptop?

We can help you choose the right specification to meet your needs then either build a PC to meet your requirements or recommend and supply a laptop of the right specification.

Our laptops are all sourced from the main manufacturers including HP, Fujitsu, Acer and Sony. Having discussed your requirements we will then look to source the best available unit that meets both your requirements and your pocket!

We can also provide a wide range of accessories and software for your new system as well as copying data from existing machines and setting up for your use.                                                             

PC Systems

Looking for a new computer or laptop?

We can help you choose the right specification to meet your needs then either build a PC to meet your requirements or recommend and supply a laptop of the right specification.

Our PC’s are built using the highest quality components from manufacturers such as Intel, AMD, Gigabyte, Kingston, Seagate, Western Digital and ATi.

Once you have placed an order with us, your PC will be built, configured and then thoroughly tested. Our PC’s are fully installed with all the software that has been purchased and the latest patches and updates are also completed for you.

If the PC is replacing an existing machine we can also copy data and settings from the old PC and install any existing software you have (subject to licensing agreements of course). We can also install drivers for any existing printers, cameras or other peripherals you may already have or have purchased with the PC. You can either then collect the PC from us or we can deliver and install at your home for you for a complete service.

All PC’s come with 1 years return-to-base warranty which covers replacement of components which fail under normal use. This can be increased to up to 3 years.

New PC / laptop setup

When you buy a new PC or laptop you don’t want to lose all your old data or have to spend ages setting up your email, internet access and other preferences. Our engineers can quickly and simply transfer your data and settings across to your new machine.

The New System Setup includes making sure updates for the Operating System are completed on the new machine, that anti-virus is installed correctly and updating, that any additional software you require is installed and working and also any peripherals. We will need a list of these items prior to carrying out the work and software and peripherals must be compatible with the new machines operating system; we can help you determine this if required, just ask.

You can either bring your new and old kit in to us or we can visit you in your home, where we can also check that your system is connected to your network and broadband.

Training

Do you sometimes feel a bit ‘lost at sea’ with your PC or laptop? Are you frightened of pressing the wrong button, don’t understand the messages and terminology?

You have probably spent a fair amount of money on your PC or laptop and it’s associated software so it’s important that you can make the most of your investment. There’s no need to be afraid of breaking anything – a session or two with our friendly engineers can put your mind at rest and make you a more confident PC user!

Phone and Tablet Repairs

Do you need help with your iPhone or Blackberry? Broken screen on your iPad?

Don’t panic. @home IT are here to repair the damage and bring your device back to life.

Our engineers will diagnose the fault and quote for any parts, if required. We have a wide range of sources for spare parts and will always try to obtain original new parts first but if this is not possible we can sometimes source compatible or refurbished parts in order to get you back up and running.

Need help transferring data from an old device to a new one or setting up your email? We can help with that too!

Apple Devices

Do you need help with your iPad, MacBook Pro or iMac? If so, @home IT can help.

We can supply and fit a wide range of Mac accessories and upgrades including memory, hard drives and screens. In addition we can assist with Operating System upgrades, installing Microsoft Office, anti-virus software and other apps and software.

If you are moving from a PC to a MAC or from an old to a new machine, we can transfer your data and emails across.

Whatever your Mac issues, please contact us and we’d be happy to discuss your requirements. Please note we are not an authorized Apple repair center and cannot help with warranty issues.

Home Networking 

Do you have more than one PC or laptop in your home and would like to share printers or external drives? Do you want the freedom to access the internet from anywhere in your home?

These days with TV’s and games consoles all requiring Internet connectivity plus the added worry of making sure your home network is secure, it can be a bit of a nightmare getting everything linked together safely and securely.

Our engineers can provide the equipment and skills needed to network your home either with fixed CAT5/6 cabling or secure wireless connectivity. Our projects range from simple wireless router and laptop setup to cabling entire houses for PC’s, security and home automation systems.

File & Email Transfer 

When you buy a new PC or laptop you don’t want to lose all your old data or have to spend ages setting up your email, internet access and other preferences. The same if you want to upgrade your hard drive or are simply getting rid of a machine but don’t want to lose the data.

Our engineers can quickly and simply transfer your data and settings across to your new machine, hard drive or onto a memory stick, CD or DVD.

The File transfer service just transfers existing files and settings. We cannot transfer applications such as Microsoft Word or games, these need to be re-installed. If you need applications installing, please click here.

The Email transfer service will transfer emails and associated items from an old hard drive or system and import them into your new system. We will need you email login details to set up the account.

If you need a new PC or laptop setting up from scratch then please see our New PC/Laptop setup service.

Software Upgrades & Installation 

@home IT can supply a wide range of software, from Microsoft Office and Operating System upgrades to anti-virus and security suites, games, video editing and graphics software.

Whether supplied by ourselves or not we can install and configure any software compatible with your PC either in our workshop or in your home.

Hardware Upgrades & Installation

@home IT can supply a wide range of hardware, from printers and external backup drives to memory and hard drive upgrades.

Whether supplied by ourselves or not we can install and configure any hardware compatible with your PC either in our workshop or in your home.

Clean up & MOT 

Is your PC or laptop running slowly? Are you running out of space to save files or load applications? It could be that your system just needs a good clean up and update.

After a while the data on a PC gets fragmented and spread around the hard drive. Old programs may not have been removed completely and temporary files can take up unnecessary storage space.

Carried out either in our workshop or at your home our engineers will perform a number of tasks to clean up your PC, freeing up space and resources. We’ll also make sure that your Operating system and applications are up to date to protect against security threats.

Data Recovery

If your PC or laptop is beyond repair, or your hard drive is damaged, how do you get to your data and files? Backing up your data on a regular basis will avoid the heartache of losing precious photographs or important data but if the worst happens and your backup is not up to date (or you don’t have a backup) all is not lost.

If your PC or laptop is damaged but the hard disk is OK we can copy your files onto a CD, DVD or an external hard drive*. In some cases, with PC’s it may be possible to add your drive to another PC.

In the case of hard disk failure, depending on how severely the disk is damaged, we can copy the data onto a new disk, often retaining applications, settings and data.

In the worst case scenario, where a drive has been damaged so severely that it cannot be copied or read at all, it has been formatted or data deleted accidentally we can arrange data recovery from a specialist company**.

* Please note that this service does not include the purchase of any removable disks or replacement hard drives, which will be quoted separately.

** Data recovery from our specialist recovery services will be priced separately after an initial assessment

If your require your PC or Laptop repairing rather than just the data copying off please see our PC repair or laptop repair services initially.

Printer Issues

Sometimes printers need a bit of TLC in order for them to keep working at their best. Or maybe you’ve had a paper jam or have errors appearing on the printer which won’t clear.

Inkjets need a good clean inside and out and laser printers can also benefit from a thorough clean and also replacement of rollers and pads which will wear after a certain amount of usage.

If your printer is leaving streaky marks down the page, isn’t picking up the paper cleanly or is leaving your finished prints looking grubby let our engineers give your printer a bit of tender loving care!

What next?

Bring your printer in or we can collect from you and return (within a 5 mile radius) for a small additional cost.

Why don’t you offer a home service?

Stripping down printers can be a messy business and we don’t want to run the risk of spilling toner or ink in the home. We have facilities in our workshops to strip and clean printers without having to worry about your carpets! In addition, we will often need to strip a printer down before we can assess any parts required, and with the vast number of different makes and models of printers our engineers cannot carry all the spares with them on the road.

Network, Wireless & Broadband Issues

Do you have a network at home which is not working as it should? Worried about security? Problems connecting to the internet or networks when you’re out and about?

Our engineers can provide the equipment and skills needed to diagnose and resolve network issues in your home whether cabled or wireless connections.

Alternatively, if it’s an issue which purely affects your PC or laptop, bring it in to us

Laptop Hardware Repair

Has your laptop met with a cup of coffee or has physical damage to the screen or casing? Do you have missing keys? Maybe it has stopped charging the battery or has a broken power connector?

Don’t panic. @home IT are here to repair the damage and bring your laptop back to life.

Our engineers will diagnose the fault and quote for any parts, if required. We have a wide range of sources for spare parts and will always try to obtain original new parts first but if this is not possible we can sometimes source compatible or refurbished parts in order to get you back up and running. We always aim to return your laptop to the way it was before the fault occurred, not factory default.

We’ll also carry out a health check for you and recommend any upgrades or improvements which would benefit your system.

Why don’t you offer a home service?

Stripping down laptops needs to be carried out in an anti-static environment to avoid potential damage to other components. Plus, there are lots of tiny screws and parts which all need to be marked and stored in a way that ensures they get returned to the right places! We have the right facilities at our workshop to ensure we can strip your laptop down in a secure environment, plus we also have facilities to backup or clone the hard drive to minimize the risk of data loss.

PC Repair

Is your PC continually crashing? Have you lost access to your files or applications or perhaps it won’t even boot at all?

Don’t panic. @home IT are here to repair the fault and bring your computer back to life.

Our engineers will diagnose the fault and quote for any parts, if required. Our labor cost is fixed regardless of the time taken to repair the fault. We always aim to return your PC to the way it was in before the fault occurred, not factory default.

We’ll also carry out a health check for you and recommend any upgrades or improvements which would benefit your system.

Virus Removal

Viruses and spyware can range from the annoying pop-up to the total corruption of your PC or laptop. It’s also possible for unwanted software to be almost undetectable but still be capturing your keystrokes or sending out emails without your knowledge.

The important thing is that when you think you have a virus or spyware on your machine that it is removed quickly before it can jeopardize your system and your identity.

@home IT can detect and remove unwanted programs from your system as well as ensuring that you are kept safe from future attacks by making sure your computer is suitably protected.

If a virus is particularly ingrained in a computer or a PC is infected with many different unwanted programs, it may not be possible to clean it. In this case, we will advise that the computer is wiped and reloaded, ensuring that all the data is cleaned before restoration.

Why don’t you offer a home service?

Thorough scans for viruses and unwanted programs can often take several hours so it’s not really practical to carry out this service on site.

What’s the assessment for?

If, after a thorough investigation, we find that your PC is beyond repair or you do not wish to continue with the repair then this covers our costs for the time taken to investigate the fault. The assessment fee is deducted from the final repair bill, it is not an addition.

Emergency Services

At home

In store

Virus Removal                             

£N/A

£99.00  

PC Repair – Assessment*

£55.00          

£35.00

PC Repair – Repair                     

£99.00         

£75.00

Printer Problems -A*                 

£55.00   

£35.00

Printer Problems – Repair         

£N/A

£75.00

Notebook Repair – A*                 

£55.00         

£35.00

Notebook Repair – Software   

£99.00         

£75.00

Notebook Repair – Hardware   

£N/A           

£99.00

Networking Issues

£65.00         

£40.00

Data Recovery**                         

£N/A             

£60.00

Remote Support –   30mins / 60mins                                                 

£50.00/ £80.00

* Assessment fee is deducted from the final bill if the customer proceeds with the repair

**Includes data transfer in store and professional data recovery assessment if required. Fees for professional data recovery range from £250 – £750, in addition to the £55.00

PC/Notebook Clean up, Upgrade & Installation Services

At home

In store

Clean Up & Update                                                                     

£65.00

£40.00

Software Installation (per item)
Operating System U/G                   

£99.00

£75.00

Other Software Install                  

£40.00

£25.00

Hardware Installation (per item)
Memory, Additional HDD, i/o card with little or no s/w                                                         

£25.00

£40.00

Internal or External item with software install & configuration                                            

£60.00 

£40.00

File Transfer                                     

£60.00

£40.00

Second or Subsequent Visit          

£40.00

E-Mail Transfer                     

£60.00

£40.00

Second or Subsequent Visit          

£40.00

Home Networking Setup                                   

Router & 1 Device                                   

               £75.00

   £N/A

Additional Device (each)

               £25.00

    £N/A

New PC / Laptop Setup 

               £99.00    

           £65.00

Training

PC Training (Windows/Office)

               £60.00p/h

          £50.00p/h

MAC Services

Clean Up & Update 

                                                    In store £55.00

Software Installation (per item)
Operating System U/G

                                                    In store £85.00

Other Software Install 

                                                    In store £30.00

Hardware Installation (per item)
Memory, Additional HDD, i/o card with little or no s/w

                                                    In store £30.00

Internal or External item with software install & configuration

                                                    In store £50.00

File Transfer

                                                    In store £50.00

E-Mail Transfer

                                                    In store £50.00

MAC Training           

                                                    In store £ tba

Smart devices 

Clean Up & Update

                                                    In store £40.00

Software Installation (per item)
Operating System U/G       

                                                    In store £40.00

Other Software Install

                                                    In store £25.00

Hardware Installation (per item)
Memory, Additional HDD, i/o card with little or no s/w

                                                    In store £30.00

Internal or External item with software install & configuration

                                                    In store £40.00

File Transfer 

                                                    In store £45.00

E-Mail Transfer

                                                    In store £45.00

Delivery & Collection Services

Courier Collection & Return    

                                                          £30.00

Engineer Disconnect & Reconnect 

                                                         £60.00