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T. 01628 819515
E. help@athomeit.co.uk

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How can we help?

News & Views
Tech Tips from our Engineers

Emergency Services
Virus removal
Startup / boot issues
Crashing / blue screens
Broken laptops
Network issues
Printing problems
Data recovery

Keeping IT Running
General cleanup & MOT
Hardware upgrades
Software upgrades
File & Email transfer
Home networking
Apple Services
Phone & Tablet Services
Training

New Equipment
New PC/Laptop setup
PC systems
Laptops
Tablets
Secuity software
Other software
Routers & networking

Opening Hours

Monday - Friday
8:30am - 5:00pm
Saturday
9:00am - 1:00pm
Sunday & Bank Holidays
Closed

Network, Wireless & Broadband Issues

Do you have a network at home which is not working as it should? Worried about security? Problems connecting to the internet or networks when you're out and about?

Our engineers can provide the equipment and skills needed to diagnose and resolve network issues in your home whether cabled or wireless connections.

Alternatively, if it's an issue which purely affects your PC or laptop, bring it in to us

How much does it cost?

For us to come to you and resolve on-site network issues we charge £55.00 including vat plus any parts. If the problem relates directly to your PC or laptop and you bring it to us the charge is £35.00 including vat plus parts. We have an assessment charge of £30.00 including vat.

Please note that this service is just for network connectivity issues. Should we find that there are other issues such as viruses or other hardware or software repairs needed we'll let you know.

What's the assessment for?

If, after a thorough investigation, we find that your PC, laptop or other equipment is beyond repair, you do not wish to continue with the repair or the fault is determined to be your broadband provider and you wish to take the issue up directly with them then this covers our costs for the time taken to investigate the fault. The assessment fee is deducted from the final repair bill, it is not an addition. For example, if you bring your PC to us and it is repaired, you do not pay the £30.00 assessment fee plus the £35.00 fix, just the £35.00.

What next?

Please contact us and we will be happy to advise you on the best way to resolve your fault and the costs involved.